Service Agreement

Service Agreement

Luxury Auto Detailing

Plain-English terms for how we schedule, price, and complete your mobile detailing services.

Last Updated: (01/24/2026)

1. Scope of Services

1.1 Initial Quote

Your initial quote is based on the Package Selected and any Add-Ons chosen at booking. This quote is an estimate only and may be adjusted after the Business inspects the vehicle in person.

1.2 What’s Included vs. Excluded

Your package includes only the services listed in the Package Selected. Specialty or restoration services are not included unless purchased as add-ons. Examples include trim restoration, headlight restoration, pet hair removal, stain removal, steam cleaning, paint correction, and protective coatings.

1.3 On-Site Requote

After arrival and inspection, the Business may adjust pricing to reflect soil level, condition, additional requested services, heavy-soil surcharges, or package upgrades. No additional charges will be applied without Client approval.

2. Vehicle Condition & Client Approvals

2.1 Excessive Soil or Condition

If the vehicle is dirtier or requires more work than expected for the selected package, the Business will offer one or more of the following:

• Perform the original package with reduced scope, or
• Add a Heavy-Soil Surcharge (typically $25–$75), or
• Upgrade to a higher package at an adjusted price.

2.2 Add-Ons Require Approval

New add-ons, surcharges, or upgrades will not be performed without Client approval. Approval may be given by text, email, verbal confirmation (documented by the Business), or other written communication.

3. Card on File, Deposits, and On-Site Fees

3.1 Card on File Required

A valid card must be placed on file through Square to confirm an appointment. A $1 authorization may be applied.

3.2 On-Site Assessment Fee

A $49 on-site assessment fee is due upon arrival and credited toward any services performed during the visit.

3.3 If Work Begins

Once work begins, labor may be billed at $90/hr (1-hour minimum) plus consumables used, in addition to package or add-on pricing.

3.4 If Client Cancels After Arrival

If the Client declines service after arrival or asks the Business to leave, the Business may charge the $49 assessment fee and, if work began, the 1-hour minimum plus consumables.

4. Payment Terms

4.1 Payment Due

Payment is due immediately upon service completion or termination of the visit.

4.2 Accepted Payment Methods

Cash, check, or approved card. By placing a card on file, the Client authorizes the Business to charge the card for approved services, surcharges, assessment fees, and cancellation or no-show fees.

4.3 Late Payment & Collections

If payment is not completed at service, the Client has 48 hours to pay in full. A $50 late fee applies to balances under $500. A 20% late fee applies to balances $500 or more. Unpaid balances after 7 days may be sent to collections; the Client is responsible for all recovery costs.

4.4 Buy Now, Pay Later (BNPL) Payments

The Business may offer third-party financing or “Buy Now, Pay Later” options (including Klarna, Afterpay, Affirm, Zip, or similar providers). These services are provided by third-party financial institutions and are subject to their own terms, fees, and approval processes.

The Client acknowledges that BNPL providers may charge fees, interest, or penalties directly to the Client. The Business is not responsible for any fees or terms imposed by the BNPL provider.

Once service has begun, all BNPL transactions are considered final and non-refundable, except where required by law or explicitly approved by the Business in writing.

5. Access, Inspection, and Acceptance

5.1 Access

Client must provide safe access to the vehicle and keys as needed.

5.2 Inspection

A joint inspection is offered at service completion. Any concerns must be raised during inspection or within 24 hours.

5.3 Acceptance

If no concerns are raised within 24 hours, the service is considered accepted. No refunds will be issued after acceptance.

5.4 Final Sale Acknowledgment

Upon completion of service, all sales are considered final. Refunds are not guaranteed and are issued solely at the Business’s discretion, except where required by law.

5.5 Proof of Service

The Client agrees that photos, videos, digital invoices, technician notes, and time logs constitute proof that services were performed.

6. Right to Refuse or End Service

The Business may refuse or stop service if the environment is unsafe, access is inadequate, the Client is uncooperative, or if abusive, harassing, or discriminatory language is used. If service ends for these reasons, Section 3.4 fees apply. Deposits and assessment fees are non-refundable.

7. Liability

7.1 Pre-Existing Damage

The Business documents visible pre-existing damage and is not responsible for such conditions.

7.2 New Damage

If new damage occurs during service, the Client will be notified immediately.

7.3 Liability Limit

The Business’s maximum liability is limited to the total amount paid for the specific service. No indirect or consequential damages apply.

7.4 Vehicle Disassembly, Trim Removal, and Fasteners

Some services may require minor disassembly or removal of vehicle components (for example: door panels, trim pieces, vents, seats, consoles, weather stripping, or other interior/exterior parts) to access affected areas.

• Client Authorization: The Client authorizes the Business to perform necessary minor disassembly when the Client approves the related service (such as odor removal, mold remediation, deep interior work, or similar work that requires access behind panels).
• Clips, Screws, and Aged Plastics: Due to normal wear, age, heat exposure, prior repairs, and manufacturer variation, clips, tabs, screws, retainers, and plastic components can break or become damaged during removal or reinstallation even when proper procedures are used. The Business is not responsible for these types of incidental breakage or loss of hardware during disassembly/reassembly.
• Replacement Option: If the Client would like the Business to replace broken or missing clips, screws, or similar hardware, the cost of parts and labor will be added to the invoice. Parts will be billed at the actual purchase cost (including any sales tax paid by the Business) plus labor for sourcing and installation.

8. Scheduling, Cancellations, and No-Shows

8.1 Weather or Safety Rescheduling

The Business may reschedule appointments due to weather or safety at no extra charge.

8.2 Client Cancellations

Cancellations within 24 hours may be charged 35% of the service price. No-shows or cancellations after arrival may be charged up to the full service cost or Section 3.4 fees, at the Business’s discretion.

9. Travel and Accessibility

Up to 30 miles round-trip is included. Additional distance is billed at $1.00 per mile round-trip. Parking, gate, or access fees are the Client’s responsibility.

10. Special Services

10.1 Service Limitations

Certain services, such as mold removal or paint correction, have limits based on severity. Full removal or correction is not guaranteed unless explicitly stated.

10.2 Hazard Cleanup

Bodily fluids cleanup begins at $150 and requires Client approval.

11. Media and Reviews

11.1 Photos & Videos

The Business may photograph or record the vehicle for internal documentation. Marketing use requires Client consent.

11.2 Reviews

Client agrees to provide truthful, accurate reviews. Clients are encouraged to contact the Business before posting a negative review so issues may be resolved.

12. Disputes and General Terms

12.1 Dispute Resolution

Parties agree to attempt informal resolution first. If unresolved, they agree to mediation before legal action.

12.2 Force Majeure

The Business is not responsible for delays or failures caused by events beyond reasonable control.

12.3 Severability

If any part of this Agreement is invalid, the remaining terms remain in effect.

12.4 Modifications

Changes to this Agreement must be in writing and acknowledged by both parties.

12.5 Authority

By booking, the Client confirms they have authority to enter this Agreement.

12.6 Chargebacks and Payment Disputes

The Client agrees not to initiate chargebacks or payment disputes for services rendered in accordance with this Agreement. The Client acknowledges that this Agreement, booking records, invoices, photos, videos, and communication logs may be used as evidence to contest any chargeback or dispute.

The Client agrees to contact the Business first to resolve any billing or service concerns before initiating a dispute with a bank, card issuer, or BNPL provider.

The Client is responsible for any chargeback fees, reversal fees, or administrative costs incurred by the Business as a result of an invalid or fraudulent dispute, to the extent permitted by law.

Online Acceptance

By booking an appointment, placing a card on file, receiving a booking confirmation message, or continuing with services, you acknowledge and legally agree to all terms in this Service Agreement, including on-site re-quotes, heavy-soil surcharges, add-on approvals, and any authorized disassembly terms described above.